Making an appointment
We offer a choice of ways to book or cancel appointments at times to suit you. You can do any of the following :
- Q doctor – We have launched Q doctor! We will now be offering video consultations with our clinicians. This means that for certain conditions you will be able to see a clinician from home via video call. Please click here for a step-by-step guide on how to sign up and book an appointment.
- On-line – If you have registered for SystmOnline services you can book and cancel your appointment. Please see ‘On-Line Services’ for further details.
- Speak to a receptionist by telephone – Call 01205 362763 and select option 1. Our lines are open between 8.00am – 6.30pm Monday to Friday, but are usually very busy in the mornings.
- Call in to reception in person. Receptionists are available between 8.00am – 6.30pm.
The surgery is open from 8.00 am to 6.30pm Monday to Friday and until 8.00pm on a Monday evening. The emphasis for the late evening clinic is on offering appointments for people who have been at work during the day.
All consultations are by appointment only.
Please note that most appointments are for 10 minutes. If you have several problems you wish to discuss, or feel you need longer than this, please ask the receptionist to book you a longer appointment.
Cancelling your appointment
If you no longer require your appointment, please cancel it so that it can be offered to someone else either online or by telephone.
We aim to meet your needs when you book an appointment and, whilst we will try to offer you an appointment with your preferred GP, it may not always be possible due to doctors being on holiday or otherwise absent.
We have a mix of “on the day” urgent appointments and pre-bookable appointments which are usually available to book up to four weeks in advance.
Once all routine appointments are booked for the day, we open up a “sit and wait” session for people who need to be seen the same day at 12pm. You may be seen by any of the doctors in these sessions as we all help out on finishing our routine surgeries to prevent patients having to wait too long to be seen.
Please do not book routine health checks with a doctor. For checks of this nature, please make an appointment with a nurse.
Practice nurse appointments
Because our nurses offer so many different clinics which need varying lengths of appointments, you can only book these by speaking directly with a receptionist by telephone or in person.
Our receptionists are trained to ask you questions, to ensure you are booked the most appropriate nursing appointment, with the right nurse and for the right length of appointment.
We will visit patients at home if they are too ill to get to the surgery. The doctors leave the surgery to do their rounds soon after finishing morning surgery so, whenever possible please make your requests for a visit before 11:30 am.
It is helpful if you are able to give brief details of the patient’s symptoms and a contact number.Please note the doctor may call and be able to manage the patients condition over the phone.
Please be aware that if you call to request a visit during the afternoon, the doctor may not get to you until the evening and it may not be possible for you to collect any prescription until the following day.