Download the App
Appointments/Referrals/Contact us
Appointments
Book and manage your appointments, or contact your GP surgery using the NHS App.
Repeat Prescriptions/Test results
I am a parent/carer/family member
Switch profiles
As a parent, family member or carer, you may be able to manage services for another person by switching to their profile. This is also sometimes called having a linked profile or having proxy access. It needs to be set up by a GP surgery where you and the other person are both registered. You can then switch profiles using the NHS App or by logging in through the NHS website.
Setting up a linked profile
Your GP surgery will need to set up a linked profile. Both you and the other person need to be patients at the same surgery. Your GP surgery will guide you through registration.
You'll need to provide identification. This is so they can confirm who you are and check it’s appropriate for you to act for the other person.
Depending on the level of access your surgery agrees to give you, you may be able to switch profiles and:
- book an appointment for the other person
- order a repeat prescription for them
- view some or all of their GP health record
How to switch profiles
To act for another person who you have a linked profile for:
- Log in to the NHS App or website.
- Select Switch profiles on the homepage.
- Select the name of the person you want to act for.
How to know when you are using a linked profile
How to switch back to your profile
Managing access to your profile
Your GP surgery can help you manage access to your own profile. This includes deciding what services other people can access for you and removing access to your profile.
Access to your profile as a younger person
Change your details
Messaging in the App
Messaging in the NHS App
The messaging services available in your NHS App depend on your GP surgery or healthcare providers.
You may be able to:
- view messages from your NHS healthcare services (through the NHS App Messaging service)
- send messages to your GP surgery
- request advice and view responses from your GP surgery, or follow up on things like test results (sometimes called an online consultation)
- view and send messages between you and your healthcare provider (for example, from specialist doctors at a hospital)
You can also turn on notifications for the NHS App to find out about new messages. You cannot get notifications when accessing your NHS account through a web browser.
View messages from your NHS healthcare services
Send messages to your GP surgery
Request advice from your GP surgery, or follow up on things like test results
Find a service
Technical Issues
Technical issues with the NHS App
If you cannot use the NHS App on a mobile device, you can log in through the NHS website. You can then access services on your desktop, laptop computer, mobile or tablet using your web browser.
For technical problems with logging in, you can find support in the NHS login help centre.
If you have a technical problem that we have not answered in our help and support pages, contact the NHS App team.
- Device compatibility
- Web browser compatibility
- Turning on JavaScript when using a computer
- Using fingerprint, face or iris recognition (biometrics) on Android devices
- Accessibility
- Checking storage space on your device
More in NHS App technical information