Coronavirus.

Based on the scientific advice of the Scientific Advisory Group for Emergencies (SAGE) the UK Chief Medical Officers are advising anyone who has travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and is experiencing cough or fever or shortness of breath, to stay indoors and call NHS 111, even if symptoms are mild. 

If you have returned from these specific areas since February 19, you should call NHS 111 and stay indoors and avoid contact with other people even if you do not have symptoms:

• Iran
• Specific lockdown areas in Northern Italy as designated by the Government of Italy
• Special care zones in South Korea as designated by the Government of the Republic of South Korea
• Hubei province (returned in the past 14 days)

 If you have returned from these areas since February 19th and develop symptoms, however mild, you should stay indoors at home and avoid contact with other people immediately and call NHS 111. You do not need to follow this advice if you have no symptoms.

• Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),
• Vietnam
• Cambodia
• Laos
• Myanmar 

DO NOT ATTEND THE SURGERY. Stay at home and call 111 who will call you back with instructions 

For the latest information about the Coronavirus (including the list of countries) please visit: www.gov.uk/coronavirus 

Everyone is being reminded to follow Public Health advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Care with Courtesy, Dignity and Respect.

Our aim is to maintain and improve the health of our patients, by providing high quality equitable health care, which is flexible, responsive, friendly and efficient

Please note that, when you book an appointment, the receptionist may ask you why you need to be seen. This is because reception staff have been trained to ask certain questions to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

Please be assured that any information you provide is treated strictly confidentially and, if you wish, you can ask to speak to a receptionist in private, away from reception.

If, however, you feel that an issue is very private and you do not wish to say what this is, then this will be respected.

Thank you for your support.

  Liquorpond Privacy Notice

 What do I do when the surgery is closed ?

For immediate, life-threatening emergencies (including chest pains and/or shortness of breath), call 999.

When you urgently need medical help or advice but it’s not a life threatening situation, call 111.

Call 111 if :

• You need medical help fast but it’s not a 999 emergency.
• You think you need to go to A&E or need another NHS urgent care service.
• You don’t know who to call or you don’t have a GP to call.
• You need health information or reassurance about what to do next.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Please click on the above logo to access the POhWER website or telephone 0300 456 2370 or (at Local Rate for Lincolnshire) 0300 200 0084